Shipping policy

All orders are dispatched from Warsaw, Poland. Below you will find our processing times, delivery costs and local pickup details.

Processing time

Orders are packed and handed over to the carrier within 2–3 business days of payment being confirmed. Orders placed at the weekend or on public holidays are processed from the next business day. During pre-sale periods the dispatch date shown on the product page applies.

Delivery within Poland

InPost Paczkomat parcel locker — 15 PLN. You choose your locker after completing payment.

InPost Courier — 20 PLN. Delivered to the address you provide.

Estimated delivery after dispatch is usually 1–2 business days.

International delivery

InPost International — 45 PLN. We ship to 51 countries. Estimated delivery after dispatch is usually 3–7 business days, depending on the destination.

Local pickup

You can collect your order free of charge at RAVENS, Marszałkowska 89, Warsaw. Select local pickup at checkout. Orders are usually ready within 24 hours and we will e-mail you as soon as yours is waiting.

Tracking

Once your parcel is dispatched you will receive an e-mail with the tracking number and a tracking link. If it does not arrive, please check your spam folder or contact us.

Damaged or lost parcels

If your parcel arrives damaged, write to hello@ravens.cafe within 7 days of delivery and attach photographs of the packaging and the contents. We will send a replacement or refund you. If your parcel has not arrived within the estimated time, contact us and we will open a claim with the carrier.

Duties and taxes

All prices include VAT. Shipments outside the European Union may be subject to additional customs duties, taxes and import charges levied by the destination country. These are payable by the recipient.

Returns

Returns and the right of withdrawal are covered in our Refund Policy.

Contact

Shipping questions — hello@ravens.cafe